If you're sending your parcel to within the same country address, it'll normally arrive the next day. Due to the coronavirus your shipment may take longer to reach it's destination. International transit times depend on the destination country.

You can send your parcel from our store or leave it in a parcel station to be sent later. With 3,000 points in the Netherlands, there's sure to be one near you.

Use <a href='track.php'>Track and Trace</a> to follow your parcels. Make sure you have the shipment tracking ID, so we can tell you exactly where your parcel is. We'll e-mail you as soon as your parcel has been delivered.

Some countries require the recipient of your parcel to pay import duty of taxes on the shipment. The amount differs by country.

Absolutely. If you're shipping to a country with customs clearance, you must stick three invoices onto your parcel. Other requirements, such as commodity codes, will be made known to you through our Shipping Agent

Despite our high standards for quality, something does sometimes go wrong when shipping large numbers of parcels from A to B every single day. But don’t worry: We’re here to help if we’ve made a mistake.

If your parcel is damaged or lost in transit, please contact customer service. Parcels sent with no extra insurance are reimbursed at €3.40 per kilogram.

If you didn't receive a label after registering your parcel or if the label is not legible, please contact our customer service department for a new label.

If you didn't receive a label after registering your parcel or if the label is not legible, please contact our customer service department for a new label.

We can use the e-mail address to notify the recipient of your parcel's delivery status.

The recipient of your parcel will receive a text message or e-mail if it has been delivered to a ServicePoint.

Contact the sender, which could be an online store's customer service department, friend or family. They may ask us to investigate your case.

Seven days at most. We'll notify you when we've received your parcel and will send a reminder three days later. You'll then have a week to collect it before it's sent back to the sender.

You always need to bring a valid proof of identity (ID card, passport or driving licence) when picking up your parcel. Some online stores only allow for the intended recipient to collect the parcel. Sometimes these shipments are insured and a the recipient’s signature is needed. You will be notified if no one other than you can pick it up. If this is the case, please don’t forget to bring a valid ID and drop by yourself to collect it. In most cases someone other than the intended recipient can collect it as well, but only if they bring a valid ID.

We're sorry to hear that! You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to Parcel's customer service department.

If you receive a shipment number from the sender, which could be the online store where you ordered a product, you can always follow the parcel online with <a href='track.php'>track and trace</a>. You can check the parcel's status as soon as the parcel is registered with us. This can sometimes take a while. We deliver your parcel Monday through Saturday, in different time windows.